Refund Policy

Last updated: 1 november 2023

1. Overview

This Refund Policy governs the use of our refund and return services at Contraband.ch. By using our platform, you agree to the terms outlined in this policy. Please read this policy carefully.

2. Refund Eligibility

a. Refunds are offered at the discretion of Contraband.ch for specific circumstances, including but not limited to:

• Unauthorized charges on your account.
• Technical issues resulting in the inability to use our platform.
• Other exceptional situations that may warrant a refund.

3. Refund Process

a. To request a refund, you must contact our support team via [Contact Information] within [Timeframe] from the date of purchase or occurrence of the issue.

b. In your refund request, please provide detailed information about the problem, your username, and any relevant transaction details.

4. Refund Approval

a. Refund requests are reviewed on a case-by-case basis. Contraband.ch reserves the right to approve or deny refund requests based on our assessment of the situation.

5. Refund Methods

a. Refunds may be issued through the same payment method used for the original purchase. Alternative methods may be considered at our discretion.

6. Timeframe for Refunds

a. Once a refund is approved, we will process the refund within [Timeframe]. Please allow additional time for the refund to reflect in your account, depending on your payment provider.

7. Contact Information

a. If you have questions or wish to request a refund, please contact us at [Contact Information].

8. Changes to this Refund Policy

a. We may update this Refund Policy from time to time. Any changes will be reflected on this page.