QuickBooks is one of the most trusted accounting software solutions for small businesses and accountants worldwide. However, like any other software, it can sometimes throw errors, causing frustration. One of the common issues users face is QuickBooks Error 15222. This error typically occurs when you are trying to update QuickBooks or download payroll updates. If you’ve encountered this error, you’re not alone. In this blog, we will guide you through the possible reasons behind QuickBooks Error 15222 and provide practical solutions to fix it.
What is QuickBooks Error 15222?
QuickBooks Error 15222 generally occurs when QuickBooks fails to complete a payroll update or software update. The error message may appear as follows:
“Error 15222: The payroll update did not complete successfully.”
This error can stem from several reasons, including issues with Internet Explorer settings, conflicts with other software, or corrupted installation files.
Common Causes of QuickBooks Error 15222
Before jumping to the solutions, it’s important to understand the reasons behind the error:
Internet Explorer Settings: QuickBooks relies on Internet Explorer settings for certain web services. Any issues with the browser settings or outdated components can cause this error.
Incorrect or Conflicting Antivirus or Firewall Settings: Sometimes, security software can block QuickBooks from downloading updates, leading to Error 15222.
Corrupted or Outdated QuickBooks Installation: If your QuickBooks installation is corrupted or out of date, it may not be able to access the necessary components for a successful update.
Windows Compatibility Issues: Compatibility problems between QuickBooks and your version of Windows can also result in this error.
Read More:- QuickBooks Error 15243
How to Fix QuickBooks Error 15222
Now that we know the possible causes, let’s explore the solutions to resolve QuickBooks Error 15222.
1. Ensure Internet Explorer Settings Are Correct
QuickBooks uses Internet Explorer to download updates. An issue with Internet Explorer’s settings could trigger Error 15222. To resolve this:
- Open Internet Explorer.
- Go to the Settings (gear icon) and select Internet Options.
- In the Security tab, ensure the settings are set to default (Medium).
- Disable TLS 1.0 and SSL 3.0 from the settings.
- Restart your computer and try updating QuickBooks again.
2. Temporarily Disable Antivirus or Firewall
Sometimes, antivirus software or firewalls may block QuickBooks from downloading updates. To check if your antivirus software is causing the issue:
- Temporarily disable your antivirus or firewall program.
- Attempt the update again.
- If the error is resolved, configure your antivirus or firewall to allow QuickBooks updates or add QuickBooks as an exception.
3. Repair QuickBooks Installation
If your QuickBooks installation is corrupted, it can lead to multiple errors, including Error 15222. To fix a corrupted installation:
- Go to Control Panel > Programs and Features.
- Find QuickBooks in the list of installed programs.
- Right-click and select Repair.
- Follow the on-screen instructions to repair QuickBooks.
4. Run QuickBooks as Administrator
Running QuickBooks with administrator privileges may help resolve errors due to lack of permissions:
- Right-click the QuickBooks icon on your desktop.
- Select Run as Administrator.
- Try updating QuickBooks again.
5. Update QuickBooks to the Latest Version
An outdated version of QuickBooks could trigger this error. To ensure you're using the latest version:
- Open QuickBooks.
- Go to Help > Update QuickBooks.
- Select Update Now and allow QuickBooks to download the latest updates.
6. Check Windows Date and Time Settings
Incorrect system date and time settings can also interfere with QuickBooks updates. Make sure your computer’s date and time are correct:
- Right-click the Date and Time on the bottom-right corner of your screen.
- Select Adjust date/time.
- Ensure your computer’s date and time are accurate.
7. Install QuickBooks Updates in Selective Startup Mode
If Error 15222 persists, try installing QuickBooks updates in Selective Startup Mode:
- Press Windows + R and type msconfig.
- In the System Configuration window, go to the General tab and choose Selective Startup.
- Uncheck Load Startup Items.
- Click OK and restart your system.
- Try updating QuickBooks again.
Read More:- QuickBooks Error 15270
Conclusion
QuickBooks Error 15222 can be a hassle, but it’s a solvable problem. By following the steps above, you should be able to fix the error and continue using QuickBooks without interruptions. If the issue persists, consider reaching out to QuickBooks support for further assistance.
