The global smart ticketing market was valued at USD 10.14 billion in 2022 and is projected to grow at a compound annual growth rate (CAGR) of 15.5% from 2023 to 2030. The market growth is primarily driven by the increasing adoption of emerging technologies, which have significantly improved the way tickets are purchased, paid for, and used. Innovations such as contactless payment systems, virtual tickets (E-tickets), and smart cards are transforming the transit experience by making it smoother, faster, and more efficient. These advancements have helped to streamline crowd management, reducing the need for traditional paper-based ticketing systems. The availability of multi-modal disbursement channels including online ticketing systems, smartphone apps, E-kiosks, and smart ticketing machines further enhances the appeal of smart ticketing systems over conventional methods.
Changing customer preferences toward digital platforms for accessing transport services are also boosting market growth. Customers are increasingly drawn to smart ticketing systems because they offer several benefits over traditional paper-based systems. These include reduced waiting times, especially during peak hours, subsidized fares, real-time route updates, and personalized mobility experiences. For transport operators, smart ticketing solutions provide advantages like lower maintenance costs, an integrated ticketing infrastructure, and cost-effective use of resources, such as labor, energy, and paper. As a result, the use of smart ticketing systems is expected to continue to rise, fueling further growth in the market.
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Beyond transportation, smart ticketing solutions are gaining popularity in the sports and entertainment industries, where they are being used to meet ticketing needs for large events. These systems offer scalability when integrated with point-of-sale (POS) and self-service kiosks. They also provide real-time customer data, which enhances customer engagement and improves the overall customer experience. For example, in March 2023, Major League Soccer (MLS) selected Ticketmaster as its official ticketing partner under a multi-year agreement. This partnership aims to personalize the customer experience by using next-generation interactive tools like 3D stadium views. The ability of smart ticketing systems to integrate with various smart and connected devices, providing a seamless and unified experience, is further driving market growth.
Product Segmentation Insights:
In 2022, the E-ticket segment led the market, accounting for more than 25% of the total revenue. The COVID-19 pandemic played a key role in accelerating the adoption of contactless payments and services, particularly in the transportation sector. For instance, in May 2023, VIA Metropolitan Transit enabled riders to purchase tickets using the Uber app and other platforms, such as the VIA goMobile+ application. E-ticketing systems offer users flexibility in payment methods for purchasing tickets across different modes of transportation, making them increasingly popular.
The smart parking system segment is expected to experience significant growth during the forecast period. As the emphasis on building smart cities increases, the need for reliable and productive urban infrastructure, including smart parking systems, is becoming more critical. Smart ticketing solutions are being introduced to improve traffic and parking management. For example, in March 2023, Mobile Smart City installed pay-in-lane contactless equipment to provide efficient entry and exit access control for parking. This trend underscores the growing importance of smart ticketing systems in enhancing urban infrastructure and ensuring smooth traffic flow in increasingly congested cities.
In summary, the global smart ticketing market is set to expand rapidly in the coming years, driven by advancements in technology, growing consumer preferences for digital solutions, and increased applications in sectors beyond transportation, including sports, entertainment, and urban infrastructure management.
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