Revenue Assurance Industry Overview

The global revenue assurance market size was valued at USD 5.11 billion in 2022 and is anticipated to grow at a compound annual growth rate (CAGR) of 11.5% from 2023 to 2030.

Revenue assurance is the process that an operator uses to ensure that revenues for the services provided to customers and third parties are precisely billed, accounted for, and fully collected. It is an umbrella term that describes the activities that a company conducts to ensure that its procedures and processes reduce revenue leakage. Leakages occur when revenue that the company has earned and services rendered to the customers are lost on their way to the billing systems, and the customer never gets debited. Therefore, the increasing incidence of revenue leakages is one of the prominent factors expected to drive the market over the forecast period.

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Changes occurring in the internal customer priorities, a mismatch between component expectations and deliverables due to implementation issues or poor communication, and unknown or unforeseen invoicing and billing errors are some of the reasons that lead to revenue leakage. Revenue assurance promises to help telecom providers obtain revenue for services they are offering but are unable to charge due to ineffective back-office practices, such as record maintenance, regulatory compliance, and accounting. Relatively modest costs and quick payback make revenue assurance a more compelling option for carriers to improve profits compared with acquiring new customers or expanding into new markets. With cost and revenue leakages arising across the operator’s business, it is essential to focus on recognizing the cause of revenue leakages, measuring their enormity, and holistically addressing them.

With the adoption of new access and service delivery technologies and incessantly changing offerings, service providers are continually confronted with revenue leakage difficulties, irrespective of the increased awareness of the necessity of revenue assurance. Lack of transparency is one of the potential causes of revenue loss that impedes an organization’s ability to deploy effective strategies to reduce risks. Through the identification and prioritization of risk factors using revenue assurance components, organizations can develop and implement effective policies, processes, and controls that help mitigate revenue loss and significantly improve financial performance. As a result, awareness of the severe impacts of revenue leakages is likely to elevate the demand for revenue assurance components and services over the forecast period.

The rising introduction of advanced technologies and products lag in reconciliations, and poor coordination between teams are leading to a rise in demand for network elements at a massive rate. The introduction of new technologies and the arrival of over-the-top (OTT) services intensifies competition, even in national markets, from players with extremely disruptive business models. The market is highly competitive, resulting in the presence of multiple options for customers to choose from. It has encouraged operators to capitalize on state-of-the-art products and technologies. These new services, together with tiered and bundled product plans and flat rates, have fueled the demand for billing and OSS and BSS systems. Billing and collection, which were relatively straightforward exercises, have now turned out to be complicated. It has further resulted in demand for revenue assurance for ensuring that everything that should be paid and billed for is done at the right time, for all services across all cost and revenue streams in a simplified manner. It, in turn, is expected to boost the growth of the overall market in the foreseeable future.

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Revenue Assurance Market Segmentation

Grand View Research has segmented the global revenue assurance market based on component, deployment model, end-use vertical, and region:

Revenue Assurance Component Outlook (Revenue, USD Million, 2017 - 2030)

• Software
• Services

Revenue Assurance Deployment Outlook (Revenue, USD Million, 2017 - 2030)

• On-premise
• Cloud

Revenue Assurance End-use Outlook (Revenue, USD Million, 2017 - 2030)

• BFSI
• Telecom
• Healthcare
• Retail
• Energy & Utilities
• Others

Revenue Assurance Regional Outlook (Revenue, USD Million, 2017 - 2030)

• North America
  • US
  • Canada
• Europe
  • UK
  • Germany
  • France
• Asia Pacific
  • China
  • Japan
  • India
  • Australia
  • South Korea
• Latin America
  • Brazil
  • Mexico
• Middle East and Africa
  • Saudi Arabia
  • South Africa
  • UAE

Key Companies profiled:

• Accenture
• Amdocs
• Araxxe
• Hewlett Packard Enterprise Development LP
• IBM Corporation
• SUBEX
• TATA Consultancy Services Limited
• Tech Mahindra Limited.
• Telefonaktiebolaget LM Ericsson
• TEOCO
• Mobileum

Key Revenue Assurance Company Insights

The presence of both large-scale and medium-scale revenue assurance providers has characterized the market. These companies are aggressively investing in R&D activities to develop innovative components to sustain their presence in the market. For instance, in February 2023, Mobileum, a telecom analytics components provider, announced its Active Intelligence Platform (AIP), a cloud-native big data component created to gather and analyze a growing volume, velocity, and diversity of complex data streams produced by Communication Service Provider (CSP) networks.

Recent Developments

• In July 2023, Amdocs announced the acquisition of TEOCO's service assurance business. Through this acquisition, Amdocs aimed to provide service providers with a distinctive end-to-end service orchestration offering that ensures service quality and monetization of next-generation dynamic customer experiences.
• In September 2021, SUBEX announced a new patent for network edge revenue maximization capabilities. It established guidelines for operators to actively seek out monetization opportunities through this patent, outlining the future of telecom revenue maximization.

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